Return & Refund Policy

Due to the specialized nature of our bioproducts, all sales are final. We do not accept returns or exchanges under any circumstances.

Notwithstanding the foregoing, if a product is determined to be defective upon receipt, the following procedure shall apply:

1. Notification Requirement: The customer must notify us in writing within [X] days of delivery, providing detailed information regarding the alleged defect, including lot number, description of the issue, and any supporting documentation (e.g., photographs, test data).

2. Investigation: Upon receipt of such notice, we will conduct an internal investigation to determine the validity of the claim.

3. Determination: If the product is confirmed to be defective as a result of our manufacturing, handling, or shipping process, we will issue a full refund of the purchase price paid for the defective product.

4. Exclusions: Refunds will not be issued for issues arising from improper storage, handling, or use of the product by the customer, or for claims not submitted within the specified notification period.

This policy constitutes the exclusive remedy available to customers with respect to defective products.